Your Contact Center Solutions
Your Way!
Reliable Scalable Flexible
A subscription-based service directly managed by DataTel, ideal for contact centers of any size but a good choice for Small Medium Businesses that don’t want to manage the infrastructure. It’s a complete solution that streamlines your operations.
Tailored for large enterprises handling high volumes of customer-agent interactions, regardless of agent locations, on a global scale. The Enterprise installs and manages the multi-tenant solution from their private cloud instance or leave it to DataTel to manage.
WHO WE ARE
We're a dynamic team of creative people
DataTel provides the world’s best truly blended CCaaS, predictive dialer, employing an advanced contact center simulation technique to achieve high-performance predictive dialing under complaint conditions and an automated Intraday SLA algorithm that moves agents in and out of Inbound omni-channel queues without human intervention. All while providing industry leading flexibility!
- A comprehensive set of published APIs.
- A wide range of configurations and customization tools.
- Automatic syncs across all devices.
- Latest IT Solutions & Integration
Tell Me About DataTel
WORLD LEADER IN PROVIDING CALL CENTER SOFTWARE AND AI TOOLS
A Billion Minutes a Month
Now handled by DataTel and partner installations around the world
Distinctive Features and Capabilities
Set us apart by ensuring a superior customer experience and operational efficiency with a lower TCO
Friendly, Approachable, Supportive
We value ongoing, personal customer relationships
R&D Software House
Delivering high performance, contact center software innovation
Solutions for CCaaS Subscribers & Enterprise
Deploy as a CCaaS platform to service to your own customers, or as a platform to power your own contact center
Servicing a global network
Providing any configuration globally that is required.
WHY CHOOSE US
Why choose our service?
Amazing Support
24/7 365 with solid response times and escalations to meet your needs globally.
Support@DataTelai.com
Call 602-888-9848
Productive Low TCO
With our Scripter tools you can quickly create agent call flows, scripts, & robotic processes. Robust API suite is designed for integrations. Get to production quickly and make changes without costly pro services.
… for Enterprise
Enhance Customer Satisfaction
Enhance Customer Satisfaction by Delivering Swift and Efficient Service Across All Communication Channels.
Enhance Customer Satisfaction
Enhance Customer Satisfaction by Delivering Swift and Efficient Service Across All Communication Channels.
Efficiently Match Customers
Efficiently Match Customers with the Most Suitable Agents, equipped with the Right Skills, Tools, and Access to Comprehensive Data and Interaction History.
Efficiently Match Customers
Efficiently Match Customers with the Most Suitable Agents, equipped with the Right Skills, Tools, and Access to Comprehensive Data and Interaction History.
Maximize Agent Performance
Maximize Agent Performance with State-of-the-Art, Fully Compliant Predictive Dialing Solutions.
Maximize Agent Performance
Maximize Agent Performance with State-of-the-Art, Fully Compliant Predictive Dialing Solutions.
Keep Agents Engaged
Keep Agents Engaged with Concurrent Handling of Multiple Live Sessions Across Various Media Channels, Effortlessly Switching Between Them.
Keep Agents Engaged
Keep Agents Engaged with Concurrent Handling of Multiple Live Sessions Across Various Media Channels, Effortlessly Switching Between Them.
Boost Contact Center
Boost Contact Center Productivity by Implementing Automatic "Best Available" Decisions for Routing, Dialing, Agent Allocation, and Workload Balancing.
Boost Contact Center
Boost Contact Center Productivity by Implementing Automatic "Best Available" Decisions for Routing, Dialing, Agent Allocation, and Workload Balancing.
… for Subscribers
Billing Choices
Choose between agent seat-based or usage-based billing that suits your needs.
Increase customer satisfaction
providing fast, efficient service across all media channels
Trials
No obligation Trials with little to no upfront costs. Proof of Concept at no charge.
Increase customer satisfaction
providing fast, efficient service across all media channels
Impressive
Exceptional Performance at Scale with No Limitations, No Compromises
Increase customer satisfaction
providing fast, efficient service across all media channels
Cloud Native
Built for the Cloud from the ground up with deployment on AWS, GCP or Azure.
Increase customer satisfaction
providing fast, efficient service across all media channels
Customization
Developed to be adaptable, tailored by you to your specific requirements.
Increase customer satisfaction
Crafted for Customization
… Subscribers
Choose between agent seat-based or usage-based billing that suits your needs.
A subscription service with very little upfront costs.
Exceptional Performance at Scale with No Limitations, No Compromises
- Built as a Cloud-Native Solution – The outcome of a decade of dedicated Research and Development efforts.
- Managed by DataTel, Crafted for Customization – It was developed to be adaptable, allowing it to be tailored to your specific needs.
- Quick and Efficient Setup – Backed by our experts, available 24/7/365
- Tailored Integrations to Match Your Needs – You can seamlessly integrate your preferred CRM, speech provider, and carrier, ensuring a customized solution that suits your requirements.
- Additional Assistance on Demand – Access professional services from DataTel whenever you need extra support.
… for Enterprise
Enhance Customer Satisfaction by Delivering Swift and Efficient Service Across All Communication Channels.
Efficiently Match Customers with the Most Suitable Agents, equipped with the Right Skills, Tools, and Access to Comprehensive Data and Interaction History.
- Maximize Agent Performance with State-of-the-Art, Fully Compliant Predictive Dialing Solutions.
- Keep Agents Engaged with Concurrent Handling of Multiple Live Sessions Across Various Media Channels, Effortlessly Switching Between Them.
- Boost Contact Center Productivity by Implementing Automatic “Best Available” Decisions for Routing, Dialing, Agent Allocation, and Workload Balancing.
- Free up Supervisors to Focus on Agent Management, Not Technical Tasks.
- Create Efficient Workflows for Agents, IVR, and Bots in Minutes Without the Need for Specialized Skills.
From Basic to Elaborate Solutions
Constructed with the Visual Drag-and-Drop Designer, Utilizing the Comprehensive Component Library.
Effortlessly Monitor Performance with Visual Charts, Targets, Key Performance Indicators (KPIs), and Comprehensive Reports Spanning Across All Communication Channels.
Easily Export Data to External Databases
Enable the creation of tailored reports that align with your business needs, compatible with standard analytics tools.
… for CCaaS Partners
Increase customer satisfaction
providing fast, efficient service across all media channels
Increase customer satisfaction
providing fast, efficient service across all media channels
Increase customer satisfaction
providing fast, efficient service across all media channels
Increase customer satisfaction
providing fast, efficient service across all media channels
Increase customer satisfaction
providing fast, efficient service across all media channels
Increase customer satisfaction
providing fast, efficient service across all media channels
Increase customer satisfaction
providing fast, efficient service across all media channels
Increase customer satisfaction
providing fast, efficient service across all media channels
Increase customer satisfaction
providing fast, efficient service across all media channels
Increase customer satisfaction
providing fast, efficient service across all media channels